Order Cancellations

1. What’s Guti’s cancellation policy?

For COD orders, you can cancel the order as long as you have not confirmed it on whatsapp confirmation message or mail us at gutifashion.sale@gmail.com within 24 hrs of placing order.

For prepaid orders, mail us at gutifashion.sale@gmail.com within 24 hrs of placing order or send message on whatsapp us for prompt response.

2. How can I cancel my order?

You will receive a confirmation message on whatsapp of making a purchase. For COD orders, click on the cancel button of that confirmation message to cancel the order and for prepaid order message us on whatsapp or mail us. Prepaid payment made will be refunded through the same payment method in 7 to 10 days. You can reach out to us on email gutifashion.sale@gmail.com for assistance.

3. I just cancelled my order, when will I receive my refund?

Your refund will be credited within 7-10 business days.

4. Can I change the shipping address of my order after it has been placed?

No, you can’t change the shipping order after it has been placed.

5. Can I return or exchange the ordered products?

Yes, you can return or exchange the ordered product(s). Click here to return / exchange the ordered products.

6. Will Chase Haul pick up my returned product(s)?

Yes! However, if your area pincode is not serviceable for pickup, you’ll need to self-ship through courier.

7. Where should I self-ship the returns?

D.S ENTERPRISE - Jagatballavpur, Howrah, West Bengal Pin- 711408

8. How will my refund be credited?

For COD Orders:

For COD orders if no payment is received from our end when the product is cancelled before shipment, no amount will be refunded. If your item is returned after delivery of product(s) then the refund will be in the form of a reward coupon worth the same as your order value which is valid for one year from the date of the issuance of the credits will be sent to the WhatsApp number once the product(s) reaches us and passes the QC. Note: The reward coupon is redeemable at once.

For Prepaid Orders:
Full amount is refunded into your original payment mode through our payment gateway within 5-7 business days.